When you manage a commercial or retail property for that landlord, it is possible to be overwhelmed with all the day to day things, after which completely overlook the specific plans and requirements from the landlord. They are the client in the end you understand!

So precisely what does the home management client want by you? The question gets more technical if you work for a number of clients across several properties. It is easy to just manage the properties and end up forgetting exactly what the rules or targets are for every client. Day to day management takes over and pretty soon you create mistakes or taking actions that are outside of the landlord’s instructions. Not a good scenario.

When you are taking over a new property or perhaps a property management portfolio it can be profitable to invest some extended amount of time in the first few months with the appointment working closely using the landlord. The process will aid you to know them along with their points of focus. It will help their bond with all the landlord for the long term.

Property managers that overlook this landlord connection factor can lose the confidence and trust with the landlord, and very soon the property management process becomes difficult; maybe even making a ‘them and us scenario’. From that point onwards these items usually happen:

The landlord will not react to your requests and communications.

Property Managers: Tips for Improving Your After-Hours Maintenance Hotline does not take to the ideas and techniques you add forward although ideas are well founded.

Lease negotiations are slow or even the landlord earns another agent to perform the leasing for your property.

The tenants talk direct for the landlord because they know they are able to have a response. They feel the landlord could be the friend.

The landlord makes decisions on maintenance when and if they wish to, with little reference to you as the house manager.

Just about everything you set forward as a recommendation about the house or tenants is declined or delayed.

Payment of accounts becomes tedious and protracted. The landlord would like to check everything before you pay money through the building funds.

So what has happened here? It is a prime case of poor connection and trust along with your client the landlord. It usually is really because property management handover and subsequent management processes have never given the landlord confidence that you’re the right manager to the job. They feel that they need to please take a more practical approach in the house.

Take a couple of steps back and look at one main factor; the landlord owns the house and possesses significant financial commitment and risk locked into the home. When you really believe that, the house management process gets to be more centred around the landlord along with their plans. The landlord’s property becomes your premises so you manage it with additional focus on detail in the landlord’s instructions and strategies.