Front of house staff for example waiters and servers have been an integral part of restaurant businesses over time. They are the face and voice of one’s brand, along with the aspect that adds an individual touch for your business. Servers and waiters help guests, respond to your questions, serve food and beverages, and overall give your very best to ensure customers possess a memorable experience while in the restaurant.

However, with modern technological advancements and new management concepts, restaurant owners are looking for new methods to operate their businesses, including running restaurants without servers and wait staff. This has become very popular because such concepts have helped reduce labor cost as well as other expenses for example uniforms, since gone will be the have to get server aprons, waist aprons, shirts etc for staff.

With the worldwide Covid-19 pandemic calling for social distancing and fewer interactions, concepts such as these are becoming a lot more popular, and much more and much more restaurateurs are investing their funds in latest methods. In most cases the customers themselves seem to prefer using technology or other methods rather than having close interactions.

Here are a few trends that apparently be developing within the restaurant and food service business, where servers and wait staff have been replaced by other more radical methods:

Self-service – Some restaurants have found a niche in making the consumer go about doing their own work. While the your meals are ordered by using an online system by way of a tab, the meals are delivered to the table by a runner. However other tasks for example getting water, getting more drinks, finding a seat etc are left to the customers themselves. This method has eliminated those occasions where customers may have to face rude servers, or have issues with confusing orders etc, creating greater customer satisfaction.

Kitchen staff act as servers – Some restaurants also have started getting their kitchen staff to not only prepare the foodstuff, but greet and serve customers as well. This has become very successful since cooks are very well versed within the making of the foodstuff, so because of this can better explain and answer food related questions by customers.

Robotics – Many restaurants worldwide have considered artificial intelligence to form their front of house brigade. While there is less error in this method, it is quite an expensive one in relation to its wind turbine at the same time as on-going maintenance. However, it does develop a hype and appeal to the restaurant, since robotics apparently use a very futuristic appeal to many.

Owners – There are some small business owners in which the owner himself will be the entire operation, from purchasing ingredients to cooking to serving to cleaning. Some are family run businesses where other family members help inside the operations, but what this type of business creates is really a personal touch. Drink delivery robot is usually available and he or she actually is able to give an exceptional and very personalized want to customers.

No dine in – In the extreme level the pandemic has evolved the organization modules of numerous restaurants, where they’ve resorted to secure and delivery of food in lieu of have dine in’s, eliminating the necessity for servers and waiters. In fact, with only the very minimum kitchen staff they are able to run their operations, which has reduced their labor costs by a a large amount. In addition to labor costs, they have also been capable to eliminate high rents, utilities and also other costs included in operating a dine-in restaurant.

Even though changing times and situations have earned many new innovative ideas for reducing on labor inside the hospitality industry, it is certainly not the ideal business module. Many people have lost employment, and a lot of establishments can’t employ people who have reducing revenue and profits. Most businesses are just barely keeping open, trying to break even going to keep working until better times come.

Whether service staff in the front of house are necessary or otherwise is somewhat of an sensitive topic, since several still feel that there is a need for that human element in any company, that is what makes an experience special and memorable for customers. Let’s boost the comfort, whenever you walk into a restaurant, you adore seeing the smiling faces of the wait staff because they greet you in their elegant uniforms and server aprons, along with their magical and welcoming smiles, and the looked at being met and greeted by either an expressionless robot or becoming assisted using your order and serving by high-end AI assisted apps, is really a bit unappealing to many of us.

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